Toimituskäytäntö

DELIVERY OF PURCHASED PRODUCTS

9.1 The amount of delivery costs due by the user in relation to a specific order is expressly and separately indicated (in pounds and inclusive of VAT) during the purchase process, in the order summary, and, in any case, before the user proceeds to the transmission of the same. In the event of failure to indicate a specific delivery date, it shall, in any case, take place within 30 days from the date of conclusion of the contract.

9.2 The delivery obligation is fulfilled at the moment of transferring the material availability or otherwise by the control of the products to the user. It is up to the user to check the conditions of the product that has been delivered to him/her or that he/she have withdrawn. Notwithstanding that the risk of loss or damage of the Products, for reasons not attributable to Callmewine, is transferred to the user when the user, or a third party designated and different from the carrier, physically comes into possession of the product, is recommended that the user checks the number of Products received and that the packaging is intact, undamaged, not wet or otherwise altered, also regarding packaging materials like tapes and the user is invited, in his interest, to indicate on the carrier's transport document any anomalies, accepting the package "with RESERVE" (user must write "Reserve" and the reason of it). The receipt of the Products without express "Reserve" written, in fact, does not allow the user to take legal action against the courier and/or Callmewine, in the event of loss or damage of the products, except in the event that the loss or damage is due to fraud or gross negligence of the courier and except for partial loss or damage not recognizable at the time of delivery, provided that in the latter case, the damage is reported as soon as it becomes known and no later than eight days after receipt. If the package shows evident signs of tampering or alteration, the user is also recommended to promptly notify Callmewine Customer Service. In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity remains valid.

9.3 If the product is not delivered or is delivered late as compared to the delivery terms indicated during the purchase process and in the order confirmation, Callmewine will refund the amount due in relation to such product (s), including delivery costs and any other additional costs due in connection with these Products (Due Partial Amount) without undue delay and, in any case, within the maximum period of 15 working days from the moment of sending the order. The refund amount will be communicated to the user by email or telephone. This amount will be credited through the same payment method used by the user for the purchase or via the means eventually agreed upon between the parties.